MEDIA RELEASE PR37855
Astea International Expands Presence to South Africa with Fullcircle Technologies
HORSHAM, Pa., Jan. 13 /PRNewswire-AsiaNet/ --
Astea International Inc. (Nasdaq: ATEA), the leader in service lifecycle management
and mobility solutions, announces that Fullcircle Technologies, a leading provider of
mobile technology solutions for the transport and logistics industries, is the
authorized and exclusive value-added reseller for Astea International in South Africa.
This powerful partnership is already yielding results and has recently produced a new
customer, a leading provider of services to South African Retail Organizations. This
company will be leveraging Astea's innovative service lifecycle management and mobile
workforce solutions in conjunction with Fullcircle's deep mobility expertise to drive
financial and operational efficiencies for their service operations.
Fullcircle Technologies will act as an exclusive value-added reseller of Astea's
solutions, giving their current and future customers access to customer management;
service management; asset management; forward and reverse logistics management; mobile
workforce management; and dynamic workforce scheduling optimization solutions.
"We are very excited to announce our partnership with Fullcircle Technologies," said
Ian Evans, managing director of EMEA for Astea. "Demand for effective field service
management and mobile workforce solutions continues to climb as companies across the
globe uncover the immense revenue opportunities associated with better service and
Fullcircle has the experience and expertise to help South African companies realize
these benefits."
Fullcircle Technologies is at the forefront of mobile technology solutions for the
transport and logistics industry in South Africa. Founded in 2006, its core business is
the integration, implementation and in-field management of best-of-breed, turn-key
mobile productivity solutions. Fullcircle Technologies is unique in that its management
team has senior level transport and logistics, and field service management industry
experience as well as deep-rooted technology training that is built on years of
experience working for some of the most admired global information and communication
technology companies.
"Automation of service management within South Africa is under developed," said
David Miller of Fullcircle Technologies. "There's an immense need for service lifecycle
management and mobility solutions, and together, we're offering local South African
companies an effective way to drive service revenue through increased customer
satisfaction and effective billing. We are very pleased to be representing and working
with a leader in the service management space. Astea's extensive experience in
delivering proven and innovative software solutions to the global market has made them
the de facto standard for service lifecycle management solutions."
Astea is the only solution provider that offers all cornerstones of service
lifecycle management: customer management; service management; asset management; forward
and reverse logistics management; and mobile workforce management with enhanced
workforce scheduling optimization. Astea's solutions are seamlessly orchestrated to
share and leverage information throughout the service lifecycle - removing the
traditional barriers between the field and back office. With Astea's solution
modularity, companies can introduce one module at a time or deploy a seamless
information backbone across the entire service lifecycle continuum, thereby eliminating
the patchwork of disparate systems that can hamper a company's ability to provide best-
in-class service.
About Fullcircle Technologies
Fullcircle Technologies (Pty) Ltd provides integrated mobile solutions within
industry verticals where it has significant domain knowledge in Southern Africa.
Fullcircle initially entered the transport and logistics industry in 2006 successfully
implementing solutions for leading companies. Similarly Fullcircle has taken its
understanding of field service requirements and in 2009 partnered with Astea to provide
service lifestyle management solutions to the South African market.
About Astea International
Astea International (Nasdaq: ATEA) is a global provider of software solutions that
offer all the cornerstones of service lifecycle management, including customer
management, service management, asset management, forward and reverse logistics
management and mobile workforce management. Astea's solutions link processes, people,
parts, and data to empower companies and provide the agility they need to achieve
sustainable value in less time, and successfully compete in a global economy. Since
1979, Astea has been helping more than 400 companies drive even higher levels of
customer satisfaction with faster response times and proactive communication, creating a
seamless, consistent and highly personalized experience at every customer relationship
touch point.
(c) 2010 Astea International Inc. Astea and Astea Alliance are trademarks of Astea
International Inc. All other company and product names contained herein are trademarks
of the respective holders.
SOURCE: Astea International Inc.
CONTACT: Debbie Geiger,
Vice President of Marketing of Astea International Inc.,
+1-215-682-2500,
dgeiger@astea.com
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