How Technology Will Drive Next Generation Field Services In 2010

FOR IMMEDIATE RELEASE

How technology will drive next generation field services in 2010

Sydney, Australia

Given the ubiquitous nature of field service management in Australia, businesses often struggle to ensure worker productivity, efficiency and satisfactory levels of customer service.

As we move into a new decade, with the recession still having an effect on many companies, the business community is looking afresh at their service operations and the way it integrates into the business. The service function is changing from being viewed as a stand-alone operation into a valuable strategic weapon capable of making a significant difference to the whole business.

However, with the rapid and infinite evolution of mobile technologies keeping abreast of the latest field service solutions is a challenge in itself. Furthermore, technology integration can also create business issues. As capabilities increase, so too do the expectations of the customers. They demand greater speed, accuracy, and service efficiency.

IQPC Australia's Field Service Management 2010 will feature an unprecedented gathering of industry experts and field service professionals leveraging technology for maximum productivity and excellence in service delivery. Featuring key sponsors; Telstra, Retriever Communications, Click Software, Fieldforce, Nokia, Air Data / Motorola, DataLogic, Colleagues, and GE Energy / Yambay.

Technology adoption can undoubtedly improve all aspects of field service activities. Our delegates gain immense value from attendance with our presenters showcasing how they are overcoming the challenges of change management and technology adoption:

"The FSM 2009 event provided an excellent insight into where the industry is and where it is going. The opportunity to talk to others in the industry really helped to focus our thinking on what we wanted to achieve from mobility solutions within GWMWater. The lessons learned from 2009 have helped guide our mobility implementation. I am looking forward to being involved with FSM 2010. I hope to see you there! " Stephen Jewell, Executive Manager Service Delivery, GWMWater

"Meeting with industry peers and discussing common field service mobility themes at the 2009 FSM conference was a significant benefit to me. I expect FSM 2010 will again offer valuable and relevant presentations to all those attending" Doug Moreillon, Business Coordinator Field Service, Barwon Water.

www.fsmaustralia.com.au

For media enquiries, interview requests or further information contact:
Chris Archer
IQPC Australia
Ph: (02) 9229 1045
Email: [email protected]

About IQPC
IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and inhouse training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC's large scale conferences are market leading "must attend" events for their respective industries.

IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, and Sydney with additional openings scheduled for 2008. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences.

SOURCE: IQPC Australia