MEDIA RELEASE PR37598
Infosys Launches Finacle Advizor(TM)
BANGALORE, India, LONDON and NEW YORK, Dec. 15 /PRNewswire-AsiaNet/ --
- Innovative Platform Enhances Self-Service Channels to Provide
Personalized, Real-Time and On-Demand Interface for Bank Customers
Infosys Technologies Ltd. announced the launch of Finacle
Advizor(TM), an integrated platform which empowers banks to deliver products
and services through a fully assisted self-service channel using existing
Internet banking capabilities.
The patent pending solution provides banking customers a
self-service channel, like the Internet, kiosk and ATM, for real-time access
to their bank relationship, such as account inquiries, fund transfers, credit
card and mutual fund payments and remittances. In addition, Finacle
Advizor(TM) enables bank customers using the self-service channel to
experience the comfort of interacting with a bank representative who can help
with transaction assistance and remote advisory functions. This not only
enhances the customer experience but also increases the efficiency of the
bank staff, improving the return on investment for the bank from the channel.
According to Haragopal Mangipudi, Global Head - Finacle,
Infosys Technologies, "Finacle Advizor(TM) provides banks a channel to offer
high-touch, personalized and interactive services to customers. It
significantly increases operational efficiency at a fraction of the total
cost of ownership. The solution can even help banks reach unbanked and remote
populations by enabling human interactions through self-service kiosks."
Worldwide, banks have been looking for the middle path between
the low cost self-service channel and high-touch service capabilities at the
branch. While self-service channels allow banks to expand service and
geography footprint economically, they lack the assurance of human
interaction and personalized services, greatly limiting the customer
experience. Further, there is very limited scope of capturing a customer's
banking preferences which leads to lost right-selling opportunities. On the
other hand, the branch provides the best potential to build relationships,
understand the customer and develop future business but it involves high
capital expenditure, limited geographical reach, and high cost of customer
acquisition and service. Banks are constantly driven to reduce costs of
operation and transactions without diluting the customer experience.
Using IP convergence and Web 2.0 principles, Finacle
Advizor(TM) integrates the self-service channel with the comfort of human
intervention through video, audio and data communication and co-browsing,
virtually recreating the service experience of a branch and also bringing in
Triple play and collaboration capabilities of Web 2.0 to banking. The
solution leverages the latest developments in Unified Communications
technologies and enables banks to offer sophisticated, human interaction
based transactions through otherwise basic self-service channels. Finacle
Advizor(TM) is available on the Microsoft platform.
As a leader in banking transformation, Finacle(TM) has a
global footprint across 64 countries and has been acknowledged among the
leaders in the core banking solution space by top analysts including Gartner
and Forrester. Finacle(TM) is also the winner of a series of awards for its
innovation and implementation capabilities, the most notable ones being The
Banker Technology Award, The Asian Banker IT Implementation Award and The
Banking Technology Judge's Special Award for "Innovative Use of IT".
About Finacle(TM) Universal Banking Solution
Finacle from Infosys partners with banks to power-up their
innovation agenda, enabling them to differentiate their products and service,
enhance customer experience and achieve greater operational efficiency. This
proven and effective... framework for multi-disciplinary change, enables
banks to shift their strategic and operational priorities.
Finacle solutions address the core banking, e-banking, Islamic banking,
treasury, wealth management and CRM requirements of retail, corporate and
universal banks worldwide.
Several powerful and differentiating features make Finacle one of the most
comprehensive, flexible and scalable universal banking solution in its class.
These solutions when associated with Finacle services empower banks to
maximize their opportunities for growth, while minimizing the risks that come
with large-scale business transformation. For more information, visit
About Infosys Technologies Ltd
Infosys (NASDAQ: INFY) defines, designs and delivers
IT-enabled business solutions that help Global 2000 companies win in a Flat
World. These solutions focus on providing strategic differentiation and
operational superiority to clients. With Infosys, clients are assured of a
transparent business partner, world-class processes, speed of execution and
the power to stretch their IT budget by leveraging the Global Delivery Model
that Infosys pioneered. Infosys has over 104,000 employees in over 50 offices
worldwide. Infosys is part of the NASDAQ-100 Index and The Global Dow. For
Infosys Technologies Ltd - Safe Harbor
Statements in connection with this release may include
forward-looking statements within the meaning of US Securities laws intended
to qualify for the "safe harbor" under the Private Securities Litigation
Reform Act. These forward-looking statements are subject to risks and
uncertainties including those described in our SEC filings available at
ended March 31 2009 and our other recent filings, and actual results may
differ materially from those projected by forward-looking statements. We may
make additional written and oral forward-looking statements but do not
undertake, and disclaim any obligation, to update them.
For more information please contact:
Infosys Press Office - Bangalore
Sujeet Pramanik
Infosys Technologies Limited
+91-80-4105-7551
sujeet_pramanik@infosys.com
Infosys Press Office - London
Shamima Begum
Golin Harris
+44(0)20-7067-0469
sbegum@golinharris.com
Infosys Press Office - New York
Sapana Shende
BitePR
+1-510-396-0416
sapana.shende@bitecommunications.com
SOURCE: Infosys Technologies Limited
NEWS 
