Nice Wins 2009 Asia Pacific Frost & Sullivan Growth Strategy Leadership Award In The Call Monitoring

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14th November 2009, 12:38am - Views: 867






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MEDIA RELEASE PR37053


NICE Wins 2009 Asia Pacific Frost & Sullivan Growth Strategy Leadership Award in the

Call Monitoring Systems Market


RA'ANANA, Nov. 13 /PRNewswire-Asia-AsiaNet/ --


Leading analyst firm validates the technological innovation, leadership, and exceptional

growth rates of NICE SmartCenter in the region.


    NICE Systems Ltd. (Nasdaq: NICE), a leading global provider of advanced solutions

that enable organizations to extract Insight from Interactions to drive performance,

today announced that it has won the Asia Pacific Frost & Sullivan Growth Strategy

Leadership Award in the Call Monitoring Systems Market.  According to Frost & Sullivan,

a leading industry analyst firm, the Call Monitoring Systems Market includes recording,

quality management and analytics solutions in the contact center segment


    Kiran Kumar, research analyst at Frost & Sullivan, Asia Pacific ICT Enterprise

Practice, said, "NICE Systems has grown its Call Monitoring business remarkably in the

last year. A well managed acquisition strategy and a robust partner network have driven

its continued success in the Asia Pacific region. In the highly competitive segment of

the Call Monitoring market, the vendor has effectively penetrated many countries in the

region with notable successes in the financial services sector in China, outsourcing

sector in India and the Philippines as well as newer inroads into Malaysia and Singapore

markets. Growing at a rate well above the market, NICE systems rightfully claims this

award in Growth Strategy Leadership."


    NICE's leadership in the Asia Pacific region is based on the success of NICE

SmartCenter, a suite of business applications for contact center and enterprise

customers.  The suite enables organizations to stay on top of growing customer

expectations across multiple touch-points and improve the overall customer experience,

operational efficiency and compliance with regulations.  It includes unique analytics-

driven business solutions for addressing specific key business challenges such as first

call resolution, average handle time, churn, and improving customer satisfaction.  The

NICE business solutions help companies around the world, including Asia Pacific, improve

contact center performance by enabling them to leverage call recordings for improved

agent performance or for improved efficiency.  NICE SmartCenter does all this and more

by integrating recording, quality management, workforce management and interaction

analytics solutions into an end-to-end, integrated suite.  


    The Frost & Sullivan Award for Growth Strategy Leadership is presented each year to

the company that has demonstrated an exceptional growth strategy within the industry. 

Having demonstrated high growth rates, NICE was chosen as the winner for having

bolstered its position in the Asia Pacific market during the base year and for having a

strategy that will have a lasting impact on the market.  The award is based on specific

criteria, such as technological innovation and leadership, a unique sales strategy, as

well as strategic mergers, acquisitions, or joint ventures to penetrate new markets, and

is based on 2008 revenues.  


    "We are happy to see further validation of the NICE SmartCenter strategy for

enabling companies to leverage their contact center call recordings for deploying

business applications that help them improve the business performance of their call

centers and enterprise," said Doron Ben-Sira, President, NICE APAC.  "The Asia Pacific

region is an important one for NICE.  We are committed to continue working with our

business partners in the region on delivering the NICE value-add to our growing base of

joint customers."

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    About Frost & Sullivan


    Frost & Sullivan, the Growth Partnership Company, partners with clients to

accelerate their growth. The company's Team Research, Growth Consulting and Growth Team

Membership empower clients to create a growth focused culture that generates, evaluates

and implements effective growth strategies. Frost & Sullivan employs over 45 years of

experience in partnering with Global 1000 companies, emerging businesses and the

investment community from more than 30 offices on six continents. For more information



    About NICE Systems


    NICE Systems (Nasdaq: NICE) is the leading provider of Insight from Interactions

solutions and value-added services, powered by advanced analytics of unstructured

multimedia content - from telephony, web, radio and video communications.  NICE's

solutions address the needs of the enterprise and security markets, enabling

organizations to operate in an insightful and proactive manner, and take immediate

action to improve business and operational performance and ensure safety and security. 

NICE has over 24,000 customers in more than 150 countries, including over 85 of the

Fortune 100 companies.  More information is available at http://www.nice.com .

 

    Trademark Note: 360 degree View, Alpha, ACTIMIZE, Actimize logo, Customer Feedback,

Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive Insight, FAST,

FAST alpha Blue, FAST alpha Silver, FAST Video Security, Freedom, Freedom Connect, IEX,

Interaction Capture Unit, Insight from Interactions, Investigator, Last Message Replay,

Mirra, My Universe, NICE, NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS,

NICE Inform, NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE

Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision, NiceVision

Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision Digital, NiceVision

Harmony, NiceVision Mobile, NiceVision Net, NiceVision NVSAT, NiceVision Pro, Performix,

Playback Organizer, Renaissance, Scenario Replay, ScreenSense, Tienna, TotalNet,

TotalView, Universe, Wordnet are trademarks and/or registered trademarks of NICE Systems

Ltd. All other trademarks are the property of their respective owners. 


    This press release contains forward-looking statements as that term is defined in

the Private Securities Litigation Reform Act of 1995. Such statements are based on the

current expectations of the management of NICE Systems Ltd. (the Company) only, and are

subject to a number of risk factors and uncertainties, including but not limited to

changes in technology and market requirements, decline in demand for the Company's

products, inability to timely develop and introduce new technologies, products and

applications, difficulties or delays in absorbing and integrating acquired operations,

products, technologies and personnel, loss of market share, pressure on pricing

resulting from competition, and inability to maintain certain marketing and distribution

arrangements, which could cause the actual results or performance of the Company to

differ materially from those described therein. We undertake no obligation to update

these forward-looking statements. For a more detailed description of the risk factors

and uncertainties affecting the company, refer to the Company's reports filed from time

to time with the Securities and Exchange Commission.


    Corporate Media


     Galit Belkind

     NICE Systems 

     Tel:   +1-877-245-7448

     Email: galit.belkind@nice.com  


     Olga Kwan      

     NICE APAC Ltd

     Tel:   +852-2598-3812

     Email: Olga.Kwan@nice.com


    Investors


     Daphna Golden

Science Information Technology NICE Systems 4 image

     NICE Systems

     Tel:   +1-877-245-7449

     Email: ir@nice.com 


SOURCE  NICE Systems


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