Media release
September 30, 2009
Panviva opens office in South Africa to better serve market
Australian-based Business Process Guidance (BPG) specialist Panviva today announced it has
established an office in South Africa to better serve the needs of a growing call centre outsourcing
and booming corporate market in the country.
Panviva’s flagship product SupportPoint is the world’s leading Business Process Guidance (BPG)
solution. This new focus on South Africa is already proving very successful with a number of local
and prospective clients.
Gary Allemann will head up Panviva South Africa as Country Manager. Mr. Allemann has been
involved heavily in the call centre and data market since 1998, previously holding positions as Siebel
District Manager and CRM Strategist for Dimension Data.
Allemann believes strongly in the link between data quality and the success of CRM and call centre
operations and sees SupportPoint as a powerful tool to drive efficiency into these competitive
industries in South Africa.
“The South African presence enables us to better service our existing global customers who have
significant operations in the region and to cater to new customers,” said Mr. Allemann. “The new
regional presence also allows Panviva to support the large call centre outsourcing market in South
Africa, which provides outsourcing services to the banking, financial services, insurance and Telco
sectors.”
Panviva CEO David Frenkel said that the opening of the South African office demonstrates
Panviva’s growing strength as seen in its 100% plus annual growth rate, in spite of the global
financial crisis.
“Panviva’s ability to rapidly drive down costs, improve operational efficiency and effectiveness, has
resulted in an increasing number of strategic global deals, offered David Frenkel, CEO of Panviva.
“These companies are impressed by a solution that can cut the need for expensive up-front training
but can also improve time to competence, fewer errors, and consistent standards in globally applied
processes and customer satisfaction.”
Panviva
Panviva is the developer of SupportPoint, the world’s leading BPG system. Over 200,000 users
across 37 countries in 18 languages rely on SupportPoint to guide them through complex processes
and policies in real-time. Primary offices are in Wakefield, MA, and Melbourne, Australia. Since
1996, Panviva has been helping customers, including HP, Caterpillar, Medibank, Thomson Reuters,
BT, BUPA, National Australia Bank and Foster’s reduce operating costs while improving
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Further information:
Sarah O’Brien
P: (03) 9827 2760 M: 0408 401 502 E: sarah.obrien@squareonepr.com.au
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