Service Sector All Set To Adopt The New Global Framework

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30th April 2009, 12:27am - Views: 853

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Service Sector All Set to Adopt the New Global Framework

ORLANDO, Apr. 29 /PRNewswire-AsiaNet/ --


    - QAI Appointed as a Transition Partner for New Service Sector Model from

Carnegie Mellon University

University has recently launched a new framework called CMMI(R) for Services

(CMMI(R)-SVC). This model is essentially for the service sector. This is an

addition to the existing family of CMMI frameworks that have been extensively

adopted globally by the likes of Accenture, Infosys and CSC amidst many

others as an international standard. The current model that is CMMI(R)-DEV

has been extensively used by the IT industry and several hundred

organizations get assessed against the CMMI model every year.

    QAI Global Services ( was recently

appointed as a Transition Partner to implement and assess organizations

worldwide against this model. QAI has been SEI's Transition Partner for their

flagship model, CMMI(R)-DEV and has assessed and partnered the journey of

over 200 clients in over 30 countries. The sectors which will see rapid

adoption of this new framework include the telecom sector, power, energy,

defense, banking services, health care and e-governance.

    Mr. Navyug Mohnot, CEO, QAI, said, "In these recessionary

times, when every organization needs to perform at its optimal best, the

launch of CMMI(R) for Services is a boon for the services industry which

amounts to more than 80% of the world economy. CMMI(R)-SVC provides a time

tested model for process improvement with a well defined maturity path, which

helps the organizations to improve their operation excellence in a

streamlined way. CMMI(R)-SVC is an industry neutral model that can apply to

any service industry including BPO, telecom, IT, hospitality, healthcare or

any other"

    About QAI:

    QAI is a leading global consulting and workforce development

organization addressing 'Operational Excellence' in knowledge intensive

service organizations.

    QAI Global Services, the consulting division of QAI, addresses the space

of Operational Excellence which includes the areas of Process Management,

Quality Management, Innovation Management, Project Management, IT Service

Management and others.

    QAI is currently servicing over 200 clients in 30 countries and our

regional bases are located in US, India, UK, China, Singapore, Malaysia and


    For further information, please contact:

    Tom Ticknor



    Source: QAI Global Institute

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