FOR IMMEDIATE RELEASE
Stellar and Vodafone Hutchison Australia Win Best Directory Assistance Service from
Around the Globe
Edinburgh, Scotland – 21st of December, 2009 Stellar, a global expert in Managing
Customer Relationships (MCR), today announced that the service it manages on behalf of
long-term partner Vodafone Hutchison Australia has won the 118 Award for Best Directory
Assistance Service.
Presented at the Annual 2009 International Information Innovation Conference and 118
Awards in Edinburgh, the Awards Committee declared that Vodafone Hutchison Australia is
clearly the Best Directory Assistance Service from around the globe (any country outside of
Europe or the Americas) as it demonstrates Best Practice in the key service areas outlined by
the judging panel.
“The 118 Award recognises the fact that Vodafone Hutchison Australia and Stellar deliver a
world class Directory Assistance Service to VHA customers,” said John Hollingsworth, CEO
of Stellar Asia Pacific.
“I am extremely proud that the efforts of both companies have gained the international
recognition that they deserve,” Hollingsworth said. “Together, the Stellar and VHA team
continually work on business improvement programs to deliver new products, new technology
and cost savings that drive the profitability and sustainability of the Directory Assistance,
Messaging and Paging business while providing VHA customers with a quality customer
experience,” Hollingsworth said.
The sentiments were echoed by Justin Nelson, General Manager Messaging and Value
Added Services from Vodafone Hutchison Australia. "Vodafone Hutchison Australia have
enjoyed a healthy partnership with Stellar to deliver Directory Assistance, Messaging and
Paging services for over six and a half years now. Over the term of our relationship, Stellar
have proven to be a high quality, responsive and flexible supplier who have consistently met
and exceeded the expectations of VHA and its customers,” said Nelson.
“The 118 Award recognises Stellar’s exemplary scorecard in achievement of Quality and
Service Level KPI's on Directory Assistance services,” continued Nelson. “A key contributing
factor has been the genuine interest from Stellar’s management team in the successful
delivery of our goals from each agent to the CEO. We wholeheartedly congratulate Stellar on
winning the award for the Best of the Rest of the World Category for 2009 118 Awards," said
Nelson.
Stellar is a globally recognised call centre service provider, delivering world class DA services
to a range of leading brands in Australia, the USA and Canada. For more information, visit
ENDS
NEWS 
